PNG provides some health- and safety-related services to its customers, free of charge. These are usually limited to:
- Response to gas leak complaints regardless of cause.
- Response to fires regardless of cause.
- Restoration of service when outage is caused by PNG.
- Bill investigations, meter and meter reading investigations, and routine maintenance of PNG facilities.
PNG may charge for certain conditions related to gas service, such as a Reconnection Fee, a Meter Transfer fee, and a Late Payment Charge.
PNG cannot install, adjust or repair gas appliances past the meter.
Current PNG Rules and gas Rates for each class of service are available from the Wyoming Public Service Commission.